Terms
of Service

Diana ("Diana", "we", "us") operates an online marketplace that connects licensed allied health professionals ("Clinicians") with healthcare facilities ("Facilities"). Diana is not an employer, staffing agency, or healthcare provider. We do not direct, supervise, or evaluate clinical care.

You must be 18 or older and legally able to enter contracts in your jurisdiction. Clinicians must hold an active, unrestricted license in the state(s) they work in and keep credentials current. Facilities must be legitimately operating businesses authorized to engage independent contractors. You are responsible for the accuracy of every detail in your profile and for safeguarding your login.

Bookings on Diana create a direct independent-contractor relationship between the Clinician and the Facility. Diana is not a party to that contract. Clinicians are responsible for their own taxes, benefits, malpractice insurance, and continuing education. Nothing on Diana creates an employment, agency, partnership, or joint-venture relationship between you and Diana.

Diana is not a HIPAA Business Associate. You must not transmit Protected Health Information (PHI) - including patient names, identifiers, charts, photos, or clinical notes - through messages, shift descriptions, ratings, file uploads, or any other part of the service. Communications about patients must happen in the Facility's own HIPAA-compliant systems. Diana may remove content and suspend accounts that violate this requirement.

Verification badges reflect documents you upload and limited internal review. They do not certify clinical competence, character, or fitness for any role. Facilities are responsible for their own credentialing, primary-source verification, background checks, and onboarding before allowing a Clinician to provide services.

Hourly rates, hours, and timesheets are agreed between Clinician and Facility. Payment terms, processing, and any platform fee are described separately in the Pricing page or your written engagement. Diana may withhold or reverse payouts where fraud, misrepresentation, or a contested timesheet is reasonably suspected.

Bookings may be cancelled subject to the rules surfaced in-app at the time of cancellation. Repeated late cancellations, no-shows, or fraudulent ratings may result in reliability-score penalties, suspension, or removal. Ratings are first-person impressions, not professional findings.

You agree not to: bypass the platform to avoid fees on relationships introduced by Diana for twelve (12) months after introduction; harass, discriminate against, or defame other users; upload malware; scrape the service; or use Diana for any unlawful purpose. We may suspend or terminate accounts that violate this section.

The service is provided "as is" without warranties of any kind. Diana disclaims warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or secure. Diana is not responsible for the acts or omissions of Clinicians or Facilities.

To the maximum extent permitted by law, Diana's aggregate liability arising out of or relating to the service will not exceed the greater of (a) fees paid by you to Diana in the twelve (12) months before the claim, or (b) US $100. Diana is not liable for indirect, incidental, consequential, special, exemplary, or punitive damages.

You will defend, indemnify, and hold harmless Diana and its officers, directors, and employees from any claim arising out of your use of the service, your content, your relationship with the other party to a booking, or your breach of these terms.

Either party may terminate this agreement at any time. We may suspend or close accounts immediately for suspected fraud, abuse, safety risk, or material breach. Sections that by their nature should survive (payments owed, disclaimers, limitations, indemnities, governing law) survive termination.

These terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. Disputes will be resolved by binding individual arbitration in Delaware under the AAA Commercial Arbitration Rules, except either party may seek injunctive relief in court for intellectual-property misuse. Class actions are waived.

We may update these terms. Material changes will be announced in-app or by email at least seven days before they take effect. Continued use after the effective date constitutes acceptance.

Questions? Reach the team via the in-app support channel or contact form.